As we produce a digital product, exchanges of any kind do not apply.
We do not begin any work on any video without receiving 50% deposit on any issued invoice.
We only offer full refunds on any monies paid if no work has been started, after receiving written instructions from our client to begin the work.
If we receive written instructions from a client to begin work, and then the client notifies us in writing to cease work on the order, we will assess what work has been completed at that point, and issue a refund for any work that has been paid for, but not completed.
If a client wishes to cancel an order at any time they may do so, however the refund policy will apply.
All videos come with the following warranties:
- All works will be original works and not infringe on the copyrights of any third party.
- All finished videos will be delivered in HD, WMV or MP4 format.
- All files will be free of data damage and suitable for upload to YouTube or any other video hosting channel.
- All works will be “works for hire” meaning that the client will own the video in its entirety, free of any ongoing licensing fees or copyright obligations to First to Draw Limited.
For detailed terms and conditions to be sent, or any queries on these statements, please get in touch with us at firstname.lastname@example.org or, by snail mail at First to Draw Limited, Armstrong House, First Avenue, Robin Hood Airport, Doncaster. DN9 3GA U.K.
Full terms and conditions can be downloaded here