Terms and conditions
The term ‘First to Draw‘ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
Any trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Full terms and conditions follow
Placing an Order
After deciding upon the specifics of the project you would like us to create for you, we will advise you of our fee. After receiving the quote, and agreeing with the cost, you will then need to fill out our questionnaire to provide us with more details about your company’ and the information you want included in the video. The questionnaire can be found in the footer of most pages at http://firsttodraw.com. The questionnaire is self-mailing upon completion.
Once you have sent us a deposit for the project, then work will commence. We will ask you to make sure that we have discussed everything you want included in your explainer video.
Changing or Cancelling an Order
If you wish to change or cancel an order, please contact our team via email, or call us any time between 8am and 6pm GMT, Monday through Friday. We will make changes according to your specifications, if possible, and within the terms we had discussed prior to your project’s start.
Please note that an order cannot be cancelled once you receive an initial draft.
A deposit is required for all projects above $500.00. For explainer videos that cost less than $500, you will be asked to pay in full before we begin the project.
An initial deposit of 50% will be paid at the beginning of the project and remaining 50% upon final delivery of the project. You will be sent a final preview file to approve and once the final payment is made, you will be released final delivery of the video.
First to Draw Ltd will inform you of any additional charges associated with your final video before the final invoice and you will be responsible for the additional fees.
First to Draws goal is to complete each project within 25 days from the time the script is finalized. Timelines do vary according to the size of the project. This is usually sooner and can be fast tracked for which we may charge an additional fee.
If your project includes a script, once a final script has been approved, and the voice-over has been recorded, changes due to mispronunciation and recording errors only can be made. Major changes to the voice-over, like script edits and additions, are chargeable and the charge will be added to the final invoice (in the event that the video is already in a finished state, re-timing the video to match the voice-over will also be invoiced at our per hour rate).
Final Payment and Delivery
The finished video sent for approval will be watermarked. Once you have approved the video produced by First to Draw Ltd, we will issue a final invoice. The final invoice will include the remaining balance of the total initial price. The final invoice will be due and payable upon receipt. Once you have paid the final invoice (and any other outstanding invoices), we will deliver the final video file (watermark free) to you in .MOV or .MP4 format (or such other format as agreed on). The video and any other content remain the property of First to Draw Ltd until the final balance is paid, and cleared. Thus it is illegal to use the video for any purpose until that stage is reached.
The video is developed according to the approved Storyboard and at this stage any changes are usually minimal.
However, changes at this stage will be allowed only with respect to the following:
Spelling, grammar and punctuation errors (by First to Draw Ltd)
Animations that departs substantially from the animation guidance in the approved story board
Timing issues where the on screen movement does not match the voice-over
Sound problems such as volumes, sound effect, placement or timing of either
Any changes to the final video which deviate from the storyboard will be chargeable.
We are not providing source files for video projects for any packages, as we need to protect some of our proprietary assets as well as some techniques, which remain our trade secrets. Some of the assets used are, including, but not limited to: sound effects, music, background illustrations, and any other illustrations which remain in our common library.
Refund Procedure and Policy
Absolutely no refunds are provided for any purchases made longer than 6 months after the date of the initial deposit.
Refunds are available only when we are still working on the script and before 30 days elapsed from the date of the deposit. The script is, of course, an important part of your explainer video, and we may work with one of our in-house script writers, or hire an outside script writer, depending on the package that you have chosen.
We will start working on your explainer video’ script once we have received enough information from you. If we think we don’t have sufficient information, we will contact you and ask you to provide us with more complete data.
Once you receive an initial draft of the script, you may ask for a refund at this point, and only at this point. If you ask for a revision of the initial draft, it signifies that you already accepted the story, and will move forward with our service. We will gladly make revisions until you are satisfied. See “Revisions”.
After we have moved forward with the storyboard, it is no longer possible for us to refund the deposit for the project.
Any refunds made will will be subject to a reduction for work carried out.
Your refund will not include, however our £75.00 administration fee. When the original price or the total order value is less than £75.00, there cannot be a refund.
To ask for a refund, please contact us via email, or call us any time between 8am and 6pm, Monday through Friday.